Crucial Confrontations: Tools For Talking About... __HOT__

We discuss the tools needed to manage crucial conversations, much of this information is based on Patterson, Grenny, McMillan and Switzler's (2002) book Crucial Conversations: Tools for Talking when Stakes are High.

Crucial Confrontations: Tools for talking about...

Recently, the Athlos staff read Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. This book offers tools for talking when stakes are high and led the Athos team through an engaging discussion about crucial conversations.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

When you are under stress, blood is directed away from your brain to your muscles, so your thinking naturally suffers. You are also caught off-guard. And you lack the right tools to have a crucial conversation. 041b061a72